Return Policy

Computhrift.com Satisfaction Guarantee and Return Policy

Your satisfaction is our goal; every product we sell is backed by the manufacturer's warranty(New ProductsOnly) as well as Computhrift.com's satisfaction guarantee for most products. If a product you purchase fails to meet your needs, please review the information below and return it to us within 14 days of receipt, and we will be pleased to arrange an exchange or refund.

Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging(New Products Only). If product is sold as refurbished or used, then it must be returned in the original condition as when it was sold.

Because of the nature of certain products and services sold or provided by Computhrift.com, the following items are non-returnable:

  • Delivery, installation, diagnostic and repair work, and other labor.

  • Batteries, ink and other consumable items.

  • Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.

  • Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.

  • Unlocked cellular phones cannot be returned. However, if you receive a defective device, please contact the warranty provider for assistance. You will be required to send the device with its original packaging. The device and packaging must have matching part numbers, IMEI numbers, and serial numbers as indicated on your original order from Computhrift Llc. The device will be inspected and tested and if deemed defective, the device may be repaired or replaced in the warranty provider’s sole discretion. If the device is not deemed defective, the device will be returned back to you at your sole expense. Devices with cracked screens, tampered software, broken bezels, broken charging ports, as well as devices that have been opened, charged with improper accessories or voltage, or sustained water damage are not considered defective. Please note that each device contains test indicators within the device that substantiate whether or not the device sustained water damage.

  • If your product or product packaging arrived damaged, you must refuse to accept delivery. If you accept delivery and your product is damaged or defective you must contact the shipping carrier for resolution.

     

Refunds

Refunds for orders purchased with a major credit card, or with PayPal, will be issued to the original payment method.

Refunds for orders purchased with a third party gift card will be returned to that gift card If you no longer have the gift card, please contact the issuing bank and ask them to reissue the card or transfer funds to a new card. 

 

 

Bundles, Coupons, and Special Offers:

 

Bundled items, including free items, buy 1 get 1 offers, etc. when offered, must all be returned together and meet the standard return policy in order to be refunded or exchanged.

 

If a coupon, discount, or special offer was part of the original order, the amount will be deducted from the refund amount.

 

Non-qualified Returns.

Non-qualified and non-confirming returns are not included in Computhrift.com return policy and , it returned, may be refused by our return department.

 

Return Procedure

 

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.

 

Inspection Criteria

 

  • Products must be in the original manufacturers packaging, and shipped securely.

  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.

  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Computhrift.com maintains serial number tracking).

  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

  • Products so labeled with a security seal, must have the seal intact and not tampered with.

 

Return Authorization Number

 

Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 14 days of the original purchase date. RA numbers expire after 14 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee. Please email returns@computhrift.com to request a Return Authorization Number..

 

Return Shipping

 

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Computhrift.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Computhrift.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

 

IMPORTANT NOTE:

 

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.